Tirado Community Outreach respects your privacy and is committed to protecting information you provide to us.

 

This Privacy Policy explains what information we may collect, how we use it, how we may share it, and the choices available to you.

 

1. Information We Collect

 

Depending on how you interact with us, we may collect information such as:

 

• Name

• Email address

• Telephone/mobile phone number

• “No mobile information will be shared or sold with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.”

• Billing and payment information

• Ticket purchase information

• Event registration information

• Communication preferences

• Information you voluntarily provide to us

• Information submitted through forms on our website

• Information relating to customer service inquiries

 

Payment card information may be processed directly by third-party payment processors. We may not receive or store your complete payment card number.

 

2. Information Collected Automatically

 

When you visit our website, certain information may be collected automatically, including:

 

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Referring website

• Approximate location information

• Date and time of website visits

• Website usage information

 

We may use cookies, pixels, tags, analytics tools, and similar technologies to help operate and improve our website and marketing.

 

3. How We Use Your Information

 

We may use information we collect to:

 

• Process ticket purchases

• Deliver tickets and confirmations

• Communicate with you regarding events

• Provide customer support

• Send event reminders

• Send promotional emails

• Send promotional text messages when you have provided the required consent

• Improve our events and services

• Understand website and marketing performance

• Prevent fraud and unauthorized transactions

• Respond to inquiries

• Maintain business and transaction records

• Comply with applicable legal obligations

 

4. Text Messaging

 

If you provide your mobile number and separately consent to receive promotional text messages, we may use your number to send event announcements, promotions, reminders, and other marketing communications.

 

Message frequency varies. Message and data rates may apply.

 

You can opt out of promotional text messages at any time by replying STOP.

 

After you send STOP, you may receive a confirmation message and will no longer receive promotional text messages unless you provide consent again.

 

For assistance, reply HELP or contact us using the information provided below.

 

Your consent to receive promotional text messages is not a condition of purchasing tickets or receiving services.

 

5. Email Marketing

 

If you provide your email address, we may send you transactional communications and, where permitted by law, promotional emails.

 

You may unsubscribe from promotional emails by clicking the unsubscribe link included in the applicable email.

 

6. How We Share Information

 

We do not sell your personal information as part of our ordinary business operations.

 

We may share information with service providers and business partners that help us operate our business, including:

 

• Ticketing platforms

• Payment processors

• Email service providers

• SMS/text messaging providers

• Website hosting providers

• Analytics providers

• Advertising and marketing providers

• Event venues and event-service providers when necessary

• Professional advisors

• Government authorities or law enforcement when legally required

 

These third parties may process information on our behalf or independently according to their own policies.

 

7. Payment Information

 

Ticket purchases may be processed through third-party payment processors.

 

We use reasonable measures to help protect payment information, but we do not guarantee that any electronic transmission or storage system is completely secure.

 

8. Cookies and Tracking Technologies

 

Our website and third-party service providers may use cookies, pixels, web beacons, tags, and similar technologies.

 

These technologies may be used to:

 

• Keep our website functioning

• Remember preferences

• Understand website traffic

• Measure advertising effectiveness

• Improve marketing

• Analyze visitor behavior

 

You may be able to control cookies through your browser settings.

 

9. Advertising and Analytics

 

We may use third-party advertising and analytics services to understand how people interact with our website and advertisements.

 

These services may collect information about website visits, devices, advertisements viewed, and interactions with advertisements.

 

Third-party services may have their own privacy policies governing their collection and use of information.

 

10. Social Media

 

We may maintain social media pages and use social media platforms to promote our events.

 

Interactions with those platforms are governed by the privacy policies and terms of the applicable social media companies.

 

11. Event Photography and Video

 

Events may be photographed, filmed, or recorded.

 

Images or recordings containing attendees may be used for legitimate promotional, marketing, advertising, social media, archival, or other business purposes, subject to applicable law.

 

12. Data Security

 

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

 

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

 

13. Data Retention

 

We may retain personal information for as long as reasonably necessary to:

 

• Provide services

• Maintain business records

• Complete transactions

• Resolve disputes

• Prevent fraud

• Comply with legal obligations

• Enforce agreements

• Maintain legitimate business records

 

14. Children’s Privacy

 

Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 for marketing purposes.

 

If you believe a child has provided personal information to us, please contact us so that we can review and take appropriate action.

 

15. Your Privacy Choices

 

Depending on applicable law, you may have rights concerning your personal information, including the ability to:

 

• Request access to certain personal information

• Request correction of inaccurate information

• Request deletion of certain information

• Opt out of promotional emails

• Opt out of promotional text messages

• Ask questions about how your information is used

 

Certain legal exceptions may apply.

 

To make a privacy request, contact us using the information below.

 

16. Third-Party Websites

 

Our website, advertisements, emails, or event communications may contain links to websites operated by third parties.

 

We are not responsible for the privacy practices, content, or security of third-party websites.

 

We encourage you to review the privacy policy of any third-party website you visit.

 

17. Changes to This Privacy Policy

 

We may update this Privacy Policy periodically.

 

When we make changes, we may post the updated policy on our website and update the effective date.

 

18. Contact Us

 

For questions, privacy requests, or concerns regarding this Privacy Policy, please contact:

 

Tirado Community Outreach /

 

Email: tiradocommoutreach@gmail.com

 

Phone: 757-888-7057

 

Website: tiradocommunityoutreach.com

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TERMS & CONDITIONS

These Terms & Conditions (“Terms”) govern your purchase of tickets and participation in events presented, promoted, or produced by Tirado Community Outreach 

By purchasing a ticket, registering for an event, or attending an event, you agree to these Terms.

1. Ticket Purchases

All ticket purchases are considered final. By completing a ticket purchase, you acknowledge that you are purchasing admission to a specific event and agree to the terms stated at the time of purchase.

Tickets may be subject to service fees, processing fees, taxes, and other applicable charges. These fees may be non-refundable.

2. No-Refund Policy

ALL TICKET SALES ARE FINAL AND NON-REFUNDABLE, except when we expressly determine that a refund is required or appropriate under applicable law or as specifically stated by us.

Failure to attend an event does not constitute grounds for a refund.

If you purchase a ticket but are unable or choose not to attend, including because of illness, transportation problems, scheduling conflicts, personal circumstances, or any other reason, you are generally not entitled to a refund.

A ticket purchaser’s failure to attend the event does not mean that the event or ticket provider failed to provide the purchased service.

3. Event Changes

We reserve the right to make reasonable changes to an event, including changes to:

* Date or time
* Venue
* Performers or DJs
* Hosts
* Entertainment
* Vendors
* Event format
* Seating arrangements
* Admission procedures

Artists, performers, DJs, hosts, vendors, and other participants may change or become unavailable for reasons outside our control.

Such changes do not automatically create a right to a refund.

4. Event Cancellation or Postponement

If an event is cancelled or postponed, we will communicate available options to ticket purchasers when appropriate.

If an event is postponed, previously purchased tickets may remain valid for the rescheduled event.

If a refund is offered for a cancelled or postponed event, the applicable refund procedures and deadline will be communicated to ticket holders.

5. Force Majeure

We are not responsible for delays, cancellations, postponements, or changes caused by circumstances beyond our reasonable control, including severe weather, natural disasters, government actions, public emergencies, venue issues, transportation disruptions, power failures, acts of God, labor disputes, or other unforeseen circumstances.

6. Tickets Are Required

Each attendee must possess a valid ticket or other authorized form of admission.

Tickets may not be duplicated, altered, counterfeited, or unlawfully resold.

We reserve the right to refuse admission to anyone presenting a fraudulent, invalid, duplicated, altered, or otherwise unauthorized ticket.

7. Admission and Venue Rules

All attendees must comply with the rules and policies of the event venue and event organizers.

We reserve the right to refuse admission to or remove an individual whose conduct is disruptive, threatening, abusive, unsafe, or otherwise inappropriate.

No refund will generally be provided to an individual who is removed from an event because of misconduct or violation of venue/event rules.

8. Age Requirements

Certain events may have age restrictions. Attendees are responsible for reviewing the age requirements listed for the specific event before purchasing tickets.

Valid identification may be required for admission or access to restricted areas.

9. VIP, Reserved Seating, and Special Access

VIP, reserved seating, premium packages, and other special-access purchases are subject to the specific benefits and restrictions advertised for the event.

Specific seating locations, performers, amenities, or benefits may change when reasonably necessary due to venue requirements, production needs, safety considerations, or circumstances outside our control.

10. Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute, ticket purchasers are encouraged to contact us so that we can review the issue.

A chargeback based solely on a purchaser’s decision not to attend an event, forgetting about an event, being unable to attend, or dissatisfaction unrelated to a failure to provide the purchased admission may be disputed by us with the applicable payment processor.

We may provide the payment processor with documentation relating to the transaction, including ticket purchase records, ticket delivery records, event information, communications, attendance records, venue records, and applicable policies.

11. Event Photography and Video

By attending an event, you acknowledge that photography, video, audio recording, and other media may be captured during the event.

By entering the event premises, you grant us and our authorized representatives the right to use your likeness, image, voice, or appearance captured at the event for legitimate promotional, advertising, marketing, social media, archival, or other business purposes, without additional compensation, to the extent permitted by law.

12. Personal Property

Attendees are responsible for their personal belongings.

We are not responsible for lost, stolen, damaged, or misplaced personal property unless otherwise required by law.

13. SMS and Text Messaging

If you voluntarily provide your mobile telephone number and consent to receive text messages from us, you may receive promotional messages, event announcements, ticket information, reminders, and other communications.

Message frequency may vary.

Message and data rates may apply.

You may opt out of promotional text messages at any time by replying STOP to a promotional message. You may also contact us directly to request removal from promotional messaging.

Consent to receive promotional text messages is not a condition of purchasing tickets.

14. Email Communications

By providing your email address, you may receive transactional communications relating to your purchases, events, tickets, or accounts.

Where permitted by law, you may also receive promotional communications. You may unsubscribe from promotional email communications by using the unsubscribe instructions included in the email.

15. Third-Party Services

Ticketing platforms, payment processors, email providers, SMS providers, advertising platforms, and other third-party services may process information associated with your transaction.

Your use of those services may also be subject to their respective terms and privacy policies.

16. Limitation of Liability

To the maximum extent permitted by law, we are not responsible for indirect, incidental, special, consequential, or punitive damages arising from your purchase of tickets or attendance at an event.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited.

17. Changes to These Terms

We may update these Terms from time to time. Updated Terms may be posted on our website with a revised effective date.

Your continued use of our website, purchase of tickets, or attendance at an event after updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by law.

18. Governing Law

These Terms shall be governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles, except where applicable law requires otherwise.

19. Contact

For questions regarding these Terms, ticket purchases, refunds, or event policies, please contact:

Tirado Community Outreach 

Email: tiradocommoutreach.com

Phone: [757-888-7057]

Website: Tiradocommunityoutreach.com

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